I’m Leah, an east coast experience designer helping users get the most from their digital products

01

New AI SaaS feature with 75% adoption

A new release providing a catalog of fully built chatbot templates that showcase best practices and new features. It makes it faster for current users to build, and for future users to see the value of Watson Assistant.

IBM Watson Assistant

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02

7x increase in upgrades on e-commerce site

A redesign of the insurance quote page to better highlight available add-ons an limit adjustments. This ensures small business owners can find the coverage they need and purchase a policy with Hiscox.

Hiscox Insurance Platform

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03

B2B infographic shared with 100s of customers

Updating a dated infographic to simplify complex topics and help businesses users understand the benefits and use cases for Watson Discovery.

IBM Watson Discovery

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  • "One of your many strengths is that you constantly assess whether the experiences that we craft are indeed helping users accomplish their goals and addressing their problems. You excel at identifying these requirements from the onset of any design effort - which ensures that your work is infused with empathy and deep understanding, which ultimately provide a tangible, real-world impact to our users."

    B.N., Design Lead

  • “I would most definitely consider you a leader in design – not just within our team and our missions, but in the ways that you’ve disseminated/advocated for our work. I have particularly been impressed by the ways you’ve led our workshops bringing various individuals, perspectives, and thoughts together, and synthesizing them in a way that allows everyone to feel heard.”

    J.U., Product Manager

  • "I have definitely appreciated your approach to problem solving, creative spirit, ability to solicit/consider/implement feedback, and iterate quickly. You make being productive an absolute pleasure while maintaining exacting focus on professionalism and producing top of class work. "

    P.K., Content Strategist